FAQ's

What kinds of products are offered in the Training Wheels store?
Training Wheels offers a wide selection of team building kits, activity books, icebreakers, facilitation tools, therapeutic resources, and props for group development, professionals, camps, schools, and corporations.

Do you offer bulk pricing or discounts for large orders?
Yes, Training Wheels provides discounts for bulk orders. For details or a custom quote, please contact us at 1-888-553-0147 or officemanager@training-wheels.com

Is there free shipping, and what are the terms?
Free shipping is available on orders over $150. This applies to eligible items and standard shipping within the contiguous United States.

How can I find a specific team building product or activity?
You can use the website’s search bar or browse by categories such as Team Building Kits, Icebreakers, Processing Tools, and more. If you can’t find what you are looking for, call us at 1-888-553-0147 or email us at officemanager@training-wheels.com

What payment methods do you accept?
Our store accepts major credit cards, PayPal, and other secure online payment methods via Shopify. If you need to use a purchase order, please call us at 1-888-553-0147 or email us at officemanager@training-wheels.com

How long will it take to receive my order?
Orders are usually processed within a few business days and shipped via standard or expedited delivery options. Shipping times depend on your location and selected delivery method. International orders may be delayed by customs.

Can I return or exchange a product?
Yes, returns and exchanges are accepted according to our store’s return policy. Please visit the returns page or contact us for specific instructions.

Are these products suitable for all age groups?
Many products are designed for various age groups and include options for youth, K-5, teens, adults, and corporate teams. Check product descriptions for specific recommendations.

Do you offer resources or guides on how to use the activities?
Yes, most products include facilitator guides or instructions. Our store also offers books and additional resources to help leaders get the most from each activity.